But it is also a time for traditions to be carried on and for new traditions to emerge building on those of the old. Go to ring it up and it had tobe shipped to the store. who are trained properly, who are courteous, and understand the mechanism of being kind to customers. You are warned. ", RE: Your recent Santa adsDear Best Buys:I understand the need to stand out from the crowd and have ads with impact. Of course the person (Julie) at the mobile desk tells me that have not been taking pre-orders for a week now. The manager is not even concerned, and does not seem surprised by the contents of the box, or has no intentions of checking the box and seal? It is not right in any sense for them to hold on to someone's money when they know they have not received the product they paid for. Even if they would assist me in my problem (in which they have not) the fact is Best Buys equipment is faulty. One you get pass that headache, you will be paying anywhere between 99.99-149.99 for this service and I say between because you never know when services go on sale and how much it is going to be. At about the same time, Pete called me back before I even walked out of the store, told me that the alarm wouldn’t have gone off had I just listened to him. Your approach is to have your cometition pay sales tax. She said I would have to buy something now, a product or a DVD. I purchased the laptop anyway (against my better judgement). Adults do know that Santa, the Tooth Fairy and the Easter Bunny are not real. Corporate Responsibility staff members are happy to answer your questions about our environmental and community programs. To Whom It May Concern, I was truely disappointed it the commercials this Christmas with the Best Buy. He said I would have to talk to her, to which I said I was through talking with her and that it would be best ofshe got it out and that I would see the 'Manager' tomorrow (Tuesday Aug 23, 2011). My question is where is the justice in what your company is saying about if the computer doesn’t work right after three times that it would be considered a lemon and you would get another computer? Grandson. We priced new TV's about a month ago in the Best Buy in West Des Moines, then walked across the street to Costco and saved $100 on only one of the TV's. So, we take the speakers to customer service and my husband noticed that the actual box displayed 6 1/2 180w peak/60w rms this was different than the actual display tag for $99. I have not even read the whole post because I kinda know what it is already saying. Customer Care: (888) 237-8289 . Most people buy your high tech products are smart enough to comparison show online. And thrown under the bus for a cell phone. I tried to explain to this idiot that the software was expired but she just ignored my request for even store credit. I stand in the check out line for about 30 minutes. Cloud. Manager' threw it in there to begin with. trouble shooted it. I said I did not want to buy anything now, that I wanted a store credit. had a viper auto alarm installed in my truck in oct in san atonio. She also serves on the company’s board of directors. I arrived at Best Buy at 9am Thursday morning along with co-workers, family and friend. This guy probably has 10000 people pass him each shift.So my roommate gets home and is frustrated with all the hoops he had to jump through and calls headquarters to complain. We purchased a camera with the 3-year service warranty. its not their fault you ignore half the things they say. I purchased 2 DVD's online @ best buy.com Thanksgiving weekend 2 weeks later I receive an email saying my DVD's are backordered. Do not offer any personal information in your comments. If you worked their you will understand why they have the rules they have. Who informed me that the warhouse were out of stock. In another ad, kicking the Santa decoration of the roof is despicable.Your lack of respect for an American tradition has re-directed my funds for electronics to Circuit City.Merry ChristmasSanta (at my house)AKA Bob Wood. I bought a laptop, set it up, it got hacked so I brought it back and again no questions asked. I always use my rewards zone card so they can track my purchases and I have never had any issues returning an item as long as it was within the 14 days or under warranty that I purchased. smh. It took over a week of telephone calls until yesterday 8/24/11 finally called me back to tell me they had a HP laptop to give me. I can't believe all of these comments on here...I have an unresolved issue just like all of these other people and can't get anyone at the store or the customer service number to help. Tweet Best Buy. To me that was in very Bad taste. Nobody has real authority what so ever. So they can't put SOLD and the customer's name on the item? For all of you who are complaining, I highly suggest you stop buying at bestbuy. My husband found a television he wanted and I ordered it online 2 days before Black Friday. I explained this to the associates and they said that it is my only option. I spent 20 minutes answering the questions, typing my reason for poor service and as I am almost done, it threw me out of the system - 'expired' so I am here now. Even though you have a manager maintaining the line and telling people what register to go to. were delivered and I learned that there is no demo of calibration in this store. I paid Best Buy for this product, not Microsoft. Used to be a regular customer but on the verge of going to war and using alternate vendors. Isn't that where your dreams came from? Next time you come in when you have a problem try being nice it will get you a lot better customer service then yelling at these people. You have lost a customer who routinely purchased items from you. It is nothing short of false advertisement to have a product on your web site for sale, and when I got to buy it. I wish that I had read these comments before purchasing anything at Best Buy. for nothing and i pay for geek squad but they suck too what can i do cause im not happy one bit !!!! Ifyou have any desire to come in and speak with me or if you change yourmind and begin to shop with us again I would be more than happy topersonally assist you. Then he decided to purchase it. To confirm. All comments with swear words will be deleted, even abbreviated swear words. Click Here. I was the 5th person in line....After 6 hours in line, we were told by the manager that his staff would go on their system and order the 42 in Sharp Television in the warhouse and it can be delivered to their location and we could pick-up there. In this role, she oversees all services in stores, online and in customers’ homes. I arrived that evening to see there was 1 hanging on the display. complaints@bestbuy.com. After the GEEK Squad did what they did at my house, they suggested that we take it back to the store and have the technician look at it. Is your company out of their mind or what? (2 HOURS of going back and forth and waiting to hear what was going on) he told me that he had to return the one I purchased and re-sell this other laptop to me and that my money would not be back in my account for 48 HOURS!!! I will make sure I take out every ad possible to make their lives a living hell for wasting our time and money. Thanks for nothing Best Buy I don't understand whats going with your store and your website information but you lost me as a customer for sure. I proceeded to call the toll free number to get this issue resolved so my order could be processed. ProtonMail is a free, open-source, encrypted email provider based in Switzerland. I signed my name on a digital pad and was handed a little folded sheet that said black tie. It is not a good way for your Co.to project its image. No wonder Best Buy is doing so badly. For a computer and I wanted it and they gave it to me after 3days fighting. So, now I will either have to sell it and take a loss or wait until I have time to learn to use it. I want to share my disgust with the latest of Best Buy ads. She was still rude and cocky. They probably don't have one. Daniel told me to wait a few minutes, to go with him to the back office. Hi [first_name], Thanks for contacting [company_name]! I explained they were obligated to replace it with my information. I don't have to spend my money at Best Buy. Just FYI. Unfortunately, the television completely fell from he wall and was completely destroyed. Visit Customer Care Contact Information. On July 5,2011, I purchased a Touchsmart all in one computer from Best Buy,including all the frills and do-rail...black tie, geek squad, and (so I thought) the buy back. I finally called a different department. I know I won't be buying anything from your store any more. !I still don"t have an anti virus, and this has been escalated 4 times....yep, they got my money and I got a "tail end" warranty.Just spoke with some self centered "company man" at corporate headquarters...what a waste of time....they got my money...they dont care...explained all the above...his response????? Big businesses gotten love them my favorite quote from lethal weapons movie they F--K you in the drive thru. When I realized my mistake, I emailed the website customer service. On William field rd the supervisor named Charley he is the worst help I ever experienced he needs to be fired from his job I was buying a computer and they could not find it in the store so I asked the supervisor a question about some computers that was sitting on the side and he looked at me like I was stupid I asked him what r these boxing doing here and he looked at me and said that they r computers and I said no shit he didn't like that so he got up and got in my face and wanted to throw me out of the store but I did not leave I paid$ 750. When we got home and examined the Toshiba laptop they gave us, we found it to be a cheaper model, so now we have a complaint about that. I aNy my new phone or else. Contacting Best Buy. Not at all in the spirit of Christmas. I asked what it would cost to retrieve the information, and was told they had no idea, it would cost $59.99 to determine that by what shape the hard drive was in. Best Buy employs 140.000 people. Before you think that it is the programming, which would be the first thought. I've tried to contact Corporate but they really do not respond. All I wanted was a new computer and they convince me to keep my old one, what kind of service is that? I asked my husband if he knew what had happened and he informed me that he did not know as the computer had been sitting on the table all night. The lady I spoke to from the corporate office said it has to be approved by corporate and they don't receive phone calls. We got someone to look at it and they indicated that the power supply had gone and that we were not going to be able to use the $30 transfer cable to get at what was on our old computer. They are terrible, the customer service online is vague, and the personnel appear to be very incompetent. She basically was yelling and saying she couldn't do that because I could change the figures. then on my bank statement was 423 dollars worth or purchases onto my account. At the present time the company is on the Fortune 100 lists. At the present time the company is on the Fortune 100 lists. Best buy SUCKS!! As I was on lunch break from work, when I got back to the office I called the Best Buy in Norman, OK. and asked to speak with the Manager, Mr. Lee. I am very disappointed how Best Buy handle their customer and very displease how the situation turn out. What is upsetting in regards to your commercials is that while most adults can figure out that they only need to scan the internet sites, or God forbid read the paper or even just go to the stores to figure out what are the best deals out there for their shopping, Best Buy has decided that it's ok to destroy the fairy tale for every child out there with their advertisements. No "please" no anything just a guy who thinks he's an FBI agent rather than a $8 an hour clerk. He decides he will go to another Best Buy and get the bundle pak. Just had to say something positive cause it is true. I was treated rudely, even AFTER I showed them proof of ownership. This is ridiculous. They even told me that they couldn't refund me because it was an online order. I informed him that I did not, since I had previously purchased it at the Apple store. oh yeah I was 25 to 30 people from the front door.Good buy best buy. I love Apple and have several of their products, I however will never buy an Apple product from BB. When she finished, she called multiple times for assistance. Now, that is good P.R. I spoke with geek squad manager Brian, who obviously knows absolutely nothing of his position or any product in the store, so I had to ask to speak with the store manager Mario, who understood my situation, but could do nothing about it, and he tells me I should of just bought a new computer; how's that for customer service skills. Initial Best Buy complaints should be directed to their team directly. BBB accredited since 1/1/1970. Again, kuddos to Sam & Maria for making our purchase a pleasant experience. She put me on hold, and came back to tell me that the warranty was actually up after 14 days instead of thirty. Now I've been on hold with Corporate Office for about as long. I had until December 12th to pick up the laptop, & after that date they would return it to stock & refund my BB card. Why would anyone spend $150 dollars more on some black tie plan for a harddrive? I asked one of the girls working the sales floor if a particular computer was in stock and she advised the one on sale was out already and she walked away from me. SO THANKS BEST BUY !! I'll keep my license and passport you can keep my points. Why does no one respond to the emails for customer service? If you’re a reporter working on a story about Best Buy or Geek Squad, you can contact Best Buy Media Relations at press@bestbuy.com. Come on kicking the decoration of him off the roof very upsetting to him. What is with that totally inappropriate series of commercials featuring Santa? Thanks for ruining my daughters Christmas BEST SCAM!! i awaited delivery of a replacement refrig to be told 15 minutes before the delivery time the refrig had not been loaded on the truck!! . Maybe the word should get out about Best Buy. In 2004 Best Buy was named the best company of the year and one of the most generous corporations by Forbes. We spent roughly $1200 on a 3d television and surround sound system. Then I requested the territory manager who is you.I requested a number to contact somone do to his lack of respect and sarcasm, and his answer was 1-800-bestbuy.and told me to have a good day.Irate at this point, not knowing what to do, not even 4 minutes later, James was calling me back telling me he could process my request.Apparenly the kid needs some leadership assistance in handling customer requests.The gentlemen, Camilo, was very helpful, and indicated that there are no online options for me to pay or schedule as James had suggested.Altough Camilo was helpful, just to schedule the appointment and take the payment took 29 minutes.... TOOOO LONG!It is no mystery that Magnolia is suffering and lack of customer service is not going to help boost sales. When I get home The security case is still on it. They will treat you like crap. My daughter said she did not want a HP, that she wanted a Toshiba. I called samsung they said it was not their problem it was best buy problems When i got home the geek sqaud bought off a piece of the plastic off. No they couldn't apply that warranty to the new tv, i was told that i would have to buy a NEW 4 year warranty for 100 dollars. The Burbank best buy in Burbank California can suck it!!!! The revenue of the company is $30,8 billion. I am going to cancel this order, tell everyone I know not to shop there and post all over the internet their unfair, incompetent, and ridiculous business practices. When I got the phone back they said I cant switch for a new phone as the manager says. He then went to the register and conversed with the associate. Believe it or not Best Buy nor HP sell that particular computer anymore nor does it list it as ever being sold. Danny (I don't think he was a manger for the store anyway). This version of the game was preorder only, now they tell me there is nothing they can do to help me. You are telling and showing childern that Santa is not going to be around on Christmas to deliver there gifts. Which indicates to me he has no cusotmer service skills to understnad not all people have the ability to just pick up and run to a store. I confirmed the information and even called my bank. It has been a good one till here lately, My husband bought an extened warranty which they tod him it would start after the one year warranty ran out, The extended was for 2 years, so it was not suppose to end till Dec. 22 2011 according to what they told him. As I put my receipt in my purse, I noticed it rang up as $249.99 not $229.99 as the yellow tag still stated on sale. The relationship may be saved if Tasha the very nice and helpful customer service agent from BB can stop the madness as she hopes she can.Was willing to publish my name but options below do not allow. This guy knows what customer service is all about.I drove 75 miles on my birthday to his store, because it was the only store that had a particular Dell notebook in stock. Never ever buy a computer the Best Buy Geek squad has touched. I tried to escalate to a supervisor and they would not allow me. Come to find out on Christmas morning, that all XBoxes come with a free month of Live. Customers do not matter and corporate does not care if they lose business. I sense Best Buy will go the way Future Shop did. Thank you U.S. Government for continuing to subsidize these murdering monsters.) To be polite, I went to the Cust Svc desk to let them know I was making my purchase that the one held could be put back on display. They know absolutely nothing about customer service and don't even put up a pretense of caring. She even told us which items were unnecessary as the system would not be hooked up to a HD tv. Once done, we proceeded to walk out of the store, following my son who walked in the same way we came in (the entrance). Also, in my profession.. I stated, for my husband until I realized he was being sarcastic, I stated, "they are for both of us because we both pay the bills” By this time I feel we are being disregarded I was starting to say something and Naveede stated, “This conversation is over". I bought the computer took it to my office I wasn't surprise no pci slots. All I want was to buy a notebook for my sister but soon find out I have to wait over 30 Minute, very rude manager and disappointing outcome. Never will I shop at Best Buy again. The revenue of the company is $30,8 billion. Follow Best Buy Comments. YOU HAVE NO COUSTMER IN ME, I find the Best Buy Christmas Commercials to be so offensive, that I refuse to shop there. I finally got back from training and went in to Best Buy and talked to customer service and they said my debit card that we purchased the equipment under didn't have anything more than a DVD movie on it, and that they could do nothing for me. I will pay twice as much for my product or wait for someone else to ship to me. I do not shop at stores that have no mention of the holiday I celebrate, which is Christmas. We walked back to customer service after being escorted by the whole store, as I was walking completely upset saying " I can't believe this and you’re the manager!” Naveede was unprofessional, rude, unaccommodating, arrogant, nonchalant, uncaring, insensitivity etc. I gave them the model number,told them it was a universal remote, told them what I always pay is $99.00 and told them to make sure they bring the correct adaptor, and they send a guy that does not program the specific remote and he tries to tell me I have to pay over $200 for a service that has NEVER EVER cost me more than $99.00Can someone please get back to me,this is not a complicated call, its about customer service and bad press. The disturbing thing is that Mr.Arce gave conflicting information to both myself and the insurance adjuster that the claim was being handled by. I can guarantee that i will never ever go back.also, corporate is aware of my complaint, promised me a call back on Tues (today) and of course i didn't receive a call. Phone Number: Call the Best Buy headquarters at 1-888-237-8289 for the consumer customer service department, 1-612-291-1000 for Best Buy headquarters, or 1-612-231-5146 for media inquiries. Come on Best Buy, you rank no where near Santa Claus. Do that and we won't spend money at your stores. To make this short I spent over 5(five) hours talking to 9(nine), yes 9(nine), different representatives trying to get his problem taken care of. No call of course. 502-955-3800 at 7:12 p.m. She informed me that my hard drive was bad, they removed it, replaced it with a blank hard drive and had shipped me laptop back to the store. I stood in line on black friday at the wilkes barre store in PA for a 42" tv ur company had on sale for two hundred dollars and what did i get for my trouble nothing i will never shop at best buy again if you have only so many of something it should be advertised that way as far as im concerened u owe me money for the waste of gas and time and that comes well over two hundred dollars that is false advertisment in my eyes u pissed alot of ppl of so u can stuff ur store up ur a.. sincerly Mark A Spaid at [email protected], This is a letter I emailed to the manager of Best Buy in Puyallup WA.His answer is below my email, which tells me they have no desire to take care of their customers. There was no offer to make to take care of my even exchange. If this issue and get the system recovery, i will make my heard! 3-5 business days people and bad business seems like a match to me at that ``! 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